Privacy Policy

This document was updated on January 28, 2026

MaochiGames (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information about you when you access or use our website, mobile applications, and games (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including when you:

  • Visit or use our website
  • Play our games
  • Create an account
  • Contact customer support
  • Participate in surveys, events, or promotions

Personal Information

The personal information we may collect includes, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Physical address (if applicable)
  • User ID
  • Username or in-game profile name
  • User profile information

Game and Usage Data

We may also collect non-personal or technical information, including:

  • Gameplay activity and progress
  • Leaderboard rankings
  • Friends list and party data
  • Multiplayer session data
  • Device type, operating system, and game version
  • IP address and approximate location
  • Log files and crash reports

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate our games and Services
  • To display your username and profile in-game
  • To enable multiplayer features, leaderboards, friends lists, and party systems
  • To communicate with you regarding your account or support requests
  • To respond to inquiries and customer service requests
  • To conduct surveys, contests, or promotional activities
  • To analyze gameplay behavior and improve our games and user experience
  • To detect, prevent, and address fraud, abuse, or security issues
  • To comply with legal obligations

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

  • Payment processing
  • Email delivery
  • Data hosting and storage
  • Analytics services
  • Marketing and promotional services

These third parties are authorized to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of users or the public

4. Data Retention

We retain your personal information only for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, and resolve disputes and enforce agreements.

5. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent where applicable

Deleting Personal Data

You may request deletion of your personal data by contacting us at contact@maochigames.com

We will verify your identity and respond to your request within 14 business days. Please note that we may retain certain information if required by law or for legitimate business purposes (such as fraud prevention or transaction records).

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for children under the age of 13 without parental consent. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

  • Posting the updated policy on our website or within our game, and/or
  • Sending an email notification if appropriate

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@maochigames.com